Traceport Terms and Conditions

Effective Date: 2026-03-13

Company: Shineport Innovations Pvt. Ltd. (doing business as Traceport)

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Traceport platform, website, APIs, dashboards, SDKs, tools, and related services (collectively, the "Services") provided by Shineport Innovations Pvt. Ltd. ("Traceport," "we," "us," or "our"). These Terms are intended to be interpreted in a manner consistent with applicable Indian law, including the Indian Contract Act, 1872, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable rules and regulations, as amended from time to time.

By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. You agree that acceptance by electronic means, including click-through acceptance, account creation, electronic communications, and electronic records, shall be valid and enforceable to the fullest extent permitted under applicable law. If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" will refer to that entity.

If you do not agree to these Terms, do not use the Services.

2. Eligibility and Authority

You may use the Services only if:

you are legally capable of entering into a binding contract;
you are not prohibited from using the Services under applicable law;
all registration information you submit is accurate and complete; and
if you act on behalf of an organization, you have authority to bind that organization.

3. Description of Services

Traceport provides infrastructure, tooling, routing, observability, governance, analytics, orchestration, and related services for artificial intelligence and large language model workflows. Features may include model routing, prompt and response logging, guardrails, analytics, API gateways, usage monitoring, caching, workflow orchestration, integrations with third-party providers, and related features, as updated from time to time.

The Services may evolve over time. We may add, modify, suspend, or discontinue features from time to time.

4. Account Registration and Security

Where required by applicable law or reasonably necessary for security, fraud prevention, sanctions screening, tax compliance, or enterprise onboarding, you agree to provide accurate identity, company, billing, and contact information and to keep it updated.

To access certain features, you may need to create an account. You agree to:

maintain the confidentiality of your login credentials, API keys, tokens, and access methods;
ensure that all users under your account comply with these Terms;
promptly notify us of any unauthorized access, security incident, or misuse of your account; and
be responsible for all activities occurring under your account unless caused by our breach.

You must implement reasonable security controls for your systems and users, including protecting credentials and restricting unauthorized access.

4A. Electronic Records and Communications

You consent to receive communications from us electronically, including notices, invoices, disclosures, policy updates, and service-related communications, by email, dashboard notification, or other electronic means. You agree that such electronic communications satisfy any requirement that such communications be in writing, to the extent permitted under applicable law.

We maintain records of your acceptance of these Terms, account actions, API usage, configuration changes, billing events, and other service interactions in electronic form. Such records may be used for operational, security, audit, billing, legal, and evidentiary purposes, subject to applicable law.

5. Customer Responsibilities

You are responsible for:

your use of the Services and all activity conducted through your account;
all prompts, inputs, files, datasets, configurations, logs, output requests, and other content submitted to or processed through the Services ("Customer Content");
obtaining all rights, consents, and permissions necessary for Customer Content and your use of third-party models, providers, and integrations;
compliance with all laws, regulations, and third-party terms applicable to your use case, industry, and geography; and
reviewing outputs generated or routed through the Services before relying on them in production, business, legal, medical, financial, employment, or other high-risk contexts.

Traceport is not responsible for decisions you make based on model outputs, analytics, or recommendations produced through the Services.

6. Acceptable Use Restrictions

You must not, and must not permit others to:

use the Services for unlawful, fraudulent, deceptive, or abusive purposes;
violate any applicable law, regulation, export control, sanctions requirement, or third-party right;
submit, transmit, or process content that you do not have the right to use;
attempt to gain unauthorized access to the Services, systems, networks, or accounts;
interfere with or disrupt the integrity, security, or performance of the Services;
reverse engineer, decompile, disassemble, copy, or create derivative works of the Services except as expressly permitted by law;
use the Services to develop or benchmark a competing service without our prior written consent;
use the Services to store or transmit malware, malicious code, or harmful payloads;
circumvent rate limits, access controls, billing controls, or usage restrictions;
use the Services in a way that could harm our platform, other customers, or third-party providers;
use the Services for spam, phishing, harassment, surveillance in violation of law, or harmful automated decision-making; or
misrepresent the origin of requests, impersonate others, or mask identity in a prohibited manner.

We may investigate suspected violations and may suspend or restrict access to protect the Services, our users, or third parties.

7. AI and Third-Party Provider Disclaimer

The Services may interoperate with or route requests to third-party models, APIs, cloud providers, and other external systems (collectively, "Third-Party Services"). Your use of Third-Party Services may be subject to separate terms, privacy policies, pricing, usage limits, and availability constraints imposed by those third parties.

Traceport does not own or control Third-Party Services and is not responsible for:

model behavior, outputs, hallucinations, bias, or downtime;
changes in pricing, capabilities, limits, or policies of Third-Party Services;
delays, failures, or interruptions caused by third-party infrastructure; or
your compliance obligations under third-party terms.

You acknowledge that AI-generated outputs may be inaccurate, incomplete, offensive, or unsuitable for your intended use, and you are solely responsible for evaluating and validating outputs.

8. Customer Content and Data Rights

As between the parties, you retain all rights, title, and interest in and to Customer Content.

You grant Traceport a non-exclusive, worldwide, limited-duration right to host, store, process, transmit, and otherwise use Customer Content only as necessary to:

provide, secure, maintain, and improve the Services;
perform support, troubleshooting, monitoring, and abuse prevention;
generate usage analytics and operational insights in aggregated and de-identified form; and
comply with legal obligations and enforce these Terms.

We will not sell your Customer Content. We may use aggregated and de-identified data derived from use of the Services for analytics, security, service improvement, benchmarking, and product development, provided such data does not identify you or disclose your confidential information.

9. Privacy and Data Processing

Our collection and use of personal data is governed by our Privacy Policy, available at https://traceport.ai/privacy. If applicable, the parties may also enter into a separate Data Processing Addendum.

To the extent Traceport processes personal data governed by applicable Indian law, the parties agree that each party shall comply with the obligations applicable to it under the Digital Personal Data Protection Act, 2023 and applicable rules thereunder. Depending on the nature of the processing, Traceport may act as an independent data fiduciary, processor/service provider, or similar role as described in applicable law or contract documentation.

You are responsible for determining whether the Services are appropriate for the type of personal, confidential, regulated, or sensitive data you submit. Unless expressly agreed in writing, you must not submit:

personal data processed without a valid lawful basis or required notice or consent where such basis or consent is required;
special category or highly sensitive personal data requiring enhanced controls not expressly supported by the Services;
protected health information subject to healthcare-specific rules unless expressly agreed;
payment card data subject to PCI DSS requirements unless expressly agreed; or
other regulated data requiring controls not expressly supported by the Services.

Where required by applicable law, you will provide legally compliant notices to individuals, obtain valid consents, honour applicable consent withdrawals and other rights requests, and ensure that your instructions to us are lawful. Where required, you will maintain a verifiable record of notices and consents.

9A. Grievance and Compliance Contact

If required by applicable law, including consumer or digital law requirements that may apply to particular offerings, Traceport may designate and publish a grievance or compliance contact in its website policies or order documents. Customer-facing complaints, notices, and grievances should be sent to the contact details specified in the applicable policy page or order documentation.

10. Confidentiality

Each party may receive non-public information disclosed by the other that is identified as confidential or that reasonably should be understood to be confidential ("Confidential Information").

The receiving party shall:

use Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms;
protect it with reasonable care, and at least the same degree of care it uses for its own similar information; and
not disclose it to third parties except to employees, contractors, advisors, and service providers who need to know and are bound by confidentiality obligations.

Confidential Information does not include information that:

is or becomes public without breach of these Terms;
was already lawfully known to the receiving party;
is lawfully received from a third party without restriction; or
is independently developed without use of the disclosing party's Confidential Information.

A receiving party may disclose Confidential Information if required by law, regulation, or court order, provided it gives notice when legally permitted.

11. Fees, Billing, and Taxes

If you purchase a paid plan, you agree to pay all fees specified in your order form, subscription plan, or pricing page. Unless otherwise stated:

fees are quoted and payable in the stated currency;
fees are exclusive of applicable taxes unless expressly stated otherwise;
fees are non-refundable except as required by law or expressly stated otherwise;
subscriptions may renew automatically for successive periods unless canceled before renewal;
usage-based fees may be billed based on requests, tokens, storage, logs, seats, bandwidth, third-party pass-through charges, or other metered units; and
late payments may result in suspension, interest, or both where permitted by law.

You authorize us and our payment processors to charge the payment method on file for recurring and variable charges associated with your use of the Services.

You are responsible for all GST, sales, use, VAT, withholding, equalisation levy, and similar taxes, duties, and levies that are applicable under applicable law, excluding taxes based on our net income. Where tax deduction at source or withholding is required by law, you shall provide the appropriate documentation and proof of deposit as reasonably requested.

12. Free Plans, Trials, Credits, and Beta Features

We may offer free plans, free trials, promotional credits, alpha features, beta features, preview releases, or early-access services (collectively, "Beta Services"). Beta Services are provided "as is" and may be modified, suspended, or discontinued at any time without notice.

Credits have no cash value unless required by applicable law (including any applicable consumer protection requirements) and may expire. We may set limits on free usage and revoke access to trial or beta programs at our discretion.

13. Intellectual Property Rights

Traceport and its licensors own all rights, title, and interest in and to the Services, including all software, APIs, documentation, dashboards, interfaces, designs, trademarks, logos, trade names, know-how, and related intellectual property, excluding Customer Content.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription term for your internal business purposes.

No rights are granted except as expressly stated in these Terms.

14. Feedback

If you provide suggestions, ideas, enhancement requests, or other feedback regarding the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, reproduce, modify, and incorporate that feedback without restriction or compensation.

15. Service Availability and Support

We will use commercially reasonable efforts to make the Services available, but we do not guarantee uninterrupted or error-free operation unless expressly stated in a separate service-level agreement.

Scheduled maintenance, emergency maintenance, security events, and failures of internet or third-party infrastructure may affect availability.

Any support commitments, response targets, uptime targets, or service credits must be set out in a separate agreement or published support policy.

16. Suspension

We may suspend or limit your access to some or all of the Services immediately if:

you materially breach these Terms;
your use poses a security risk or may harm the Services, other users, or third parties;
we suspect fraud, abuse, or unlawful activity;
required by law or by a binding order;
payment is overdue; or
a Third-Party Service provider requires suspension in connection with your use.

Where reasonably practicable, we will provide notice and an opportunity to cure.

16A. Compliance With Law and Law-Enforcement Requests

You agree to comply with all applicable Indian and foreign laws in connection with your use of the Services, including laws relating to privacy, intellectual property, fraud, export control, sanctions, consumer protection, and content restrictions.

Traceport may preserve, use, or disclose account information, logs, records, and Customer Content to the extent reasonably necessary to comply with applicable law, enforce these Terms, respond to lawful requests by courts or competent authorities, detect or prevent fraud or security incidents, or protect the rights, property, or safety of Traceport, its users, or others.

17. Term and Termination

These Terms remain in effect until terminated.

You may stop using the Services at any time, and may cancel your subscription in accordance with your account settings or applicable order terms.

We may terminate or suspend these Terms or your access to the Services:

for convenience upon reasonable notice for free accounts or Beta Services; or
immediately for cause if you materially breach these Terms and fail to cure within fifteen (15) days of notice, unless the breach is incapable of cure or requires immediate action.

Upon termination:

your right to access and use the Services ends;
accrued payment obligations remain due;
each party may require the other to return or delete Confidential Information, subject to legal retention obligations and backup retention cycles; and
sections that by their nature should survive will survive, including those relating to fees owed, intellectual property, confidentiality, disclaimers, liability limits, indemnity, and dispute resolution.

18. Warranties Disclaimer

Except as expressly stated in these Terms or a separate written agreement, the Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Traceport disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, reliability, and results.

We do not warrant that:

the Services will be uninterrupted, error-free, or secure;
outputs, analytics, or routed responses will be accurate, complete, or suitable for any purpose;
defects will be corrected; or
the Services will meet your requirements or expectations.

19. Limitation of Liability

To the maximum extent permitted by law, in no event will Traceport, its affiliates, directors, officers, employees, licensors, suppliers, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, business interruption, or procurement of substitute services, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Traceport's aggregate liability arising out of or related to these Terms or the Services shall not exceed the total amount paid or payable by you to Traceport for the Services during the twelve (12) months preceding the event giving rise to the claim. If you use only free Services, Traceport's total liability shall not exceed INR 10,000 (Indian Rupees Ten Thousand).

Nothing in these Terms excludes liability that cannot be excluded or restricted under applicable law, including liability arising from fraud, fraudulent misrepresentation, wilful misconduct where non-excludable, or any statutory rights that cannot lawfully be waived.

20. Indemnity

You agree to defend, indemnify, and hold harmless Traceport and its affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Customer Content;
your use of the Services;
your violation of these Terms;
your violation of applicable law; or
your infringement or misappropriation of any third-party rights.

Traceport may assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate with that defense.

21. Export Controls and Sanctions

You may not use, export, re-export, transfer, or access the Services in violation of applicable export control, trade, or sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive sanctions, and are not listed on any prohibited or restricted party list.

22. Publicity

Unless otherwise agreed in writing, Traceport may identify you by name and logo as a customer on our website and marketing materials. If you do not want this, you may notify us in writing and we will stop future use within a reasonable time.

23. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to applicable law, the parties shall first attempt in good faith to resolve any dispute arising out of or relating to these Terms through written notice and good-faith discussions for at least thirty (30) days.

If the dispute is not resolved within such period, it shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India. Enterprise customers may, by separate written agreement, elect to refer disputes to final and binding arbitration, in which case such agreement shall specify the seat, venue, language, number of arbitrators, and applicable institutional or ad hoc rules.

24. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on our website, through the Services, or by other reasonable means. The updated Terms will become effective on the stated effective date.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of those updated Terms.

25. Notices

You agree that we may provide notices to you by email, through the dashboard, through your account, or by posting on our website. You are responsible for keeping your contact information current.

Legal notices to Traceport should be sent to:

Shineport Innovations Pvt. Ltd.

472/7, Balaji Arcade, 2-3 Floor, AVS Compound, Egipura, Koramangala VI Block, Bangalore, Karnataka, 560095

legal@traceport.ai

26. Entire Agreement

These Terms, together with any order form, subscription plan, Privacy Policy, Data Processing Addendum, acceptable use policy, and any other documents expressly incorporated by reference, constitute the entire agreement between you and Traceport regarding the Services, and supersede prior or contemporaneous agreements on that subject.

27. Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets.

28. Force Majeure

Neither party will be liable for delay or failure to perform to the extent caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, labor disputes, internet or telecommunications failures, cloud provider outages, utility failures, governmental actions, or cyberattacks.

29. Severability and Waiver

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect. A failure to enforce any provision is not a waiver of that provision or any other provision.

30. Contact

If you have questions about these Terms, please contact us at legal@traceport.ai.